Customer Service

P.O.S.H.
613 N. State Street
Chicago, IL 60610
tel. (312) 280-1602

Returns & Exchanges

Returns

We truly want you to be happy with your purchases.  In the unlikely event you are unhappy, please call or email us to let us know you will be sending it back.  All returns must be made within 10 days of receipt and merchandise must be in its original condition.  Return it to us prepaid with the sales receipt and properly insured.  Once we receive the merchandise, we will issue a credit to the credit card used to make the purchase.

Exchanges

All exchanges must be made within 30 days of receipt of merchandise for an exchange or store credit.  The merchandise must be in original condition and returned to us prepaid and properly insured with the sales receipt.

We apologize that shipping costs are not refundable.  Items received as a gift can be exchanged for merchandise or store credit only within 30 days when returned to us with  the gift receipt.  All sale items and perishable items are sold as final sale.  No refunds or exchanges will be issued.

Shipping & Handling

We ship within the United States using UPS Ground Service.  Please allow approximately 5 - 7 business days for processing and shipping.  UPS Next Day Air, 2nd Day Air and 3rd Day Select are shipping options that are also available for an additional charge.  Please make your desired shipping selection during the checkout process. 

International Orders

Shipping rates are not calculated online when you place your order (your confirmation page will display: $0.00). In order to keep international shipping charges as economical as possible, we typically ship with the United States Postal Service.  Once your order is placed, we will calculate the shipping charges and send you that information via email.  We will then wait for your approval before we process your order.  In other words, your credit card will not be charged until we receive your approval for the shipping charges.  In addition, please be aware that there may be charges levied once the item has reached you.  Customers are responsible for paying any Customs Brokerage Fees, Customs duties and taxes in addition to international shipping costs and price fluctuations resulting from currency conversions. Unfortunately, P.O.S.H. cannot determine in advance what these fees will be as they vary widely from country to country.

Contact your local Customs Service to understand the charges that will be applied once the package arrives in your country.

Damages

We carefully pack each order following the guidelines established by UPS.  Once the package leaves our store, however, we are no longer able to control how it is handled by the shipper.  Occassionally an item is damaged in shipping.  If that is the case, notify us immediately and we will file a claim with the shipper. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so.  Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued.

 

Back Orders

You will be notified via email at the time of your order if an item is not in stock.  We will try to give you an approximate ship date at that time.  We make every attempt to keep our items in stock, but due to the unique nature of much of our inventory, please accept our apologies of an item is sold out and no longer available.

 

 

Sales Tax

All items purchased online and shipped within the state of Illinois will be taxed at a rate of 9%.

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)